Return Policy

1. Exchanges can be made within 14 days of receiving the product (the day after receipt is considered the first day).
2. An exchange is only possible if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged, removed or lost.
3. Due to hygiene standards, exchanges of socks, tights, underwear, swimsuits, bodysuits and accessories are not possible unless the sold item is defective.
4. We will exchange a sold item only if it has an original defect.
5. An original defect is any defect the sold item had before purchase that was not caused by use of the product.
6. Products purchased from the site can be exchanged for the same or a higher-priced item, subject to the conditions above.

1. To return a product, contact us by email or phone.
2. Returns can be made within 14 days from the date of receipt (the day after receipt is considered the first day).
3. A return is only possible if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged, removed or lost.
4. Due to hygiene standards, returns of socks, tights, underwear, swimsuits, bodysuits and accessories are not possible unless the sold item is defective.
5. We will accept the return of a sold item only if it has an original defect.
6. An original defect is any defect the sold item had before purchase that was not caused by use of the product.
7. For products purchased by card, the amount will be refunded to the same card within 2–10 business days. The refund is processed once the returned item is received and its resale condition (undamaged retail box, factory label intact, item in perfect condition) is confirmed.

Name

LTD "SK COLLECTION"

Registration Code

448057423

Legal Address

1st lane II, N13, Tsintsqalashvilebi, Khulo, Georgia

Actual Address

88 Zurab Gorgiladze St, Batumi, Georgia

Email

ltd.skcollection@gmail.com

Tel

(+995) 596 989 988

Repair & Technical Service Address

88 Zurab Gorgiladze St, Batumi, Georgia

• The retail price of all products listed on the site is indicated directly on the items for sale. If a product is discounted, the discounted price is shown and the original amount is crossed out. The discounted amount is highlighted in red.
• Purchases can be made by card payment or bank installment.
• The site features multi-brand products; the manufacturer's name is provided directly on the retail item and its packaging.

• Exchanges/returns are possible only if the product retains its resale appearance, is in perfect condition, comes with an undamaged retail box, and the factory label attached is not damaged, removed or lost.
• Exchanges/returns of socks, tights, underwear, swimsuits, bodysuits and accessories are not possible unless the sold item has a factory defect.
• Exchanges/returns of other products can be made in accordance with the conditions on this page.

• If a defect is discovered in the goods, the customer has the right to demand the merchant rectify it.
• A defect is damage that existed before purchase and was not caused by use of the goods.
• If the goods are defective, the customer may request the merchant to repair or replace the goods free of charge, reduce the price, or withdraw from the contract.
• Repair and replacement are the customer's primary rights, unless impossible due to the nature of the goods or disproportionately costly.
• Goods must be repaired or replaced within a reasonable timeframe: replacement within 30 calendar days, repair within 10 calendar days (3 weeks for products purchased in regions) of the defect being discovered.
• Free repair or replacement means the merchant bears all costs, including shipping, labor and materials necessary to bring the goods into contractual condition.

The customer may request a price reduction or withdraw from the contract if:

1. Repair or replacement of the goods is impossible;
2. The merchant has not repaired or replaced the goods within a reasonable time and the customer has lost interest in the contract;
3. The merchant's repair or replacement has caused significant delay for the customer.

• The customer may not withdraw from the contract if the defect is minor.
• These rights may be exercised if the defect is discovered within 2 years of the goods being transferred to the customer.
• If a defect is discovered within 6 months of receipt, it is presumed to have existed at delivery unless proven otherwise — the burden of proof falls on the merchant. If discovered later than 6 months, the burden of proof falls on the customer.